Acceptable Internet Usage Policy
This Acceptable Policy has been formulated by Lakshay iSolutions India (P) Ltd. to ensure the legitimate use of Service by the Customer. This Acceptable Usage Policy has to be signed by the Customer along with the Service Agreement. The terms and conditions, including definitions and interpretations as contained in Service Agreement shall govern this Policy document.
Terms and Conditions
1. Customer shall intimate to Lakshay iSolutions about change in address, if any, in writing along with such proof, as may be deemed necessary by us. Connections shifting will be done within 2 working days.
2. Customer can’t temporary stop service within active period; in case of transfer refund (remain pending month) will be made by original payment mode. after submitted relevant proof.
3. Booking Cancellation charges: after connections booking nill charges of same day cancellation. there after Rs.200/-.
4. It would be the responsibility of subscriber to make monthly, quarterly, etc payment of Internet Services. Lakshay iSolutions would disconnect the service in case of non-receipt of monthly payment without giving any Notice to the subscriber. All issues the customer raises by on call will be responded to office working hours by phone and resolved within 48 hours.
5.The Customer shall and undertakes to fully comply with all applicable laws and regulations including without limitation, the provisions of the Indian Telegraph Act 1885, the Indian Telegraphs Rules, 1985 made there under and TRAI Act 1997 and any amendments or replacements made thereto from time to time. The Customer will ensure that the Service provided by Lakshay iSolutions shall not be used by the Customer himself nor the Customer shall allow his customers or any other party to use the same for any purposes other than the purposes permissible under the applicable statutory or regulatory provisions.
6. The Customer has agreed to not to use the Services for any of the following activities:
a. Resell or cause to resell or offer to sell this Service.
b. Distribution of software, programs or messages that may cause damage or annoyance to persons, data, and/or computer systems.
c. Forging or misrepresenting a message header of an electronic transmission originating or passing through Network
d. Transmitting of unsolicited email to multiple recipients, sending large amounts of email repeatedly that annoys, harasses or threatens another person or entity, or attempts to use Network for SPAM
e. Fraudulent activities including, but not limited to, intentional misrepresentations or misleading statements, writings or activities made with the intent that the person receiving it will act upon it; obtaining services with the intent to avoid payment; and hosting of phishing websites
f. Unauthorized access includes the illegal or unauthorized access to other computers, accounts, or networks; accessing or attempting to access computer resources belonging to another party; attempting to penetrate security measures of other systems
7. The Customer is permitted to use customer encryption upto 40 bit key length in the RSA algorithms or its equivalent in other algorithms without having to obtain permission. However, if encryption equipments higher than this limit are to be deployed, Customer shall do so with the permission of the Telecom Authority and deposit the decryption key, split into two parts, with the Telecom Authority.
8. Lakshay iSolutions may block internet sites and/or terminate the Service of the Customer, as directed by the Telecom Authority from time to time.
9. The Customer shall maintain a log of all users connected and the service they are using (mail, telnet, http etc.). Customer must also log every outward login or telnet through their computers. These logs, as well as copies of all the packets originating from the Customer Equipment , must be available in real time to Telecom Authority. Type of logins, where the identity of the logged-in user is not known, should not be permitted
10. Unless expressly stated herein, Lakshay iSolutions makes no express or implied warranties, guarantees, representations, or undertaking, whatsoever, regarding the Service or Customer Equipment, etc. which are provided by it
11. In no event will Lakshay iSolutions or its Affiliates, employees, officers, and directors have any liability under these terms and conditions, regardless of the basis on which each party is entitled to claim damages (including breach, negligence, misrepresentation, or other contract or tort claim), for any special, incidental, punitive, or indirect damages, or for any economic consequential damages (including lost profits or savings), even if foreseeable or even if the Customer has been advised of the possibility of such damages
12. The Customer shall ensure that objectionable, obscene, unauthorized or any other content, messages or communications infringing copyright, Intellectual property right and international & domestic cyber laws, in any form or inconsistent with the laws of India, are not carried in his network, by him or any other person using his network. The Customer must take all necessary measures to prevent it. The use of the Service for anti-national activities and/or unlawful activities would be construed as an offence punishable under the Indian Penal Code or other applicable law. Acts such as break-ins or attempted break-ins of Indian networks shall be regarded as an anti-national act and shall be dealt with in accordance with the Indian Penal Code. The Customer must ensure that the Service provided by Lakshay iSolutions is not used for such purposes by him or any other person using his network
13. Any behavior by a Customer that causes blacklisting must be remedied by the Customer within 48 hours of written, electronic or telephonic notice from Lakshay iSolutions. Known spammers, previously unidentified, will be removed from the network once identified.
14. The Customer shall provide necessary support to Lakshay iSolutions, TRAI, DOT or any other Government Agencies to counteract espionage, subversive act, sabotage or any other unlawful activity
15. Lakshay iSolutions reserves the right to disconnect the Service in case there is sufficient evidence of the Customer’s intentionally or unintentionally using the Service in the manner which would adversely impact/affect network or infrastructure of Lakshay iSolutions.
16. Lakshay iSolutions may change, amend or revise the above terms and conditions at any time as and when necessary in order to comply with any statutory, legal or regulatory requirements and the Customer agrees to abide by such modified terms and conditions. Such changes, amendments or revisions shall be deemed effective upon posting an updated and duly dated regulatory compliance to the Customer via email, fax, post or through any other medium opted by Lakshay iSolutions
17. The Customer represents that he has read and understood the terms and conditions herein and has been fully informed about the Service to be provided by Lakshay iSolutions, its specification, requirement, limitations, etc. and has understood the same and has thereafter agreed to sign this subscription request. That in the event of breach of any of the terms and conditions of this undertaking, Lakshay iSolutions shall have the right to terminate the Service without any liability whatsoever
18. Any dispute, controversy or claim arising out of or relating to this arrangement, or the breach, termination, existence or invalidity thereof, shall be referred to a sole arbitrator mutually appointed by Lakshay iSolutions and Customer. The arbitration shall be conducted in accordance with the Indian Arbitration and Conciliation Act, 1996, as amended from time to time. The award of the arbitrator will be final and binding upon company and Customer. The arbitration proceedings shall be conducted in English. The venue of the arbitration shall be Mumbai.
19. Lakshay iSolutions assumes no responsibility, and assumes no liability for, the security and integrity of data or information a user transmits via the Service or over the internet, including data information transmitted via any server designated as “secure.” Lakshay iSolutions does not monitor, exercise control over, or accept responsibility for the content of information passing through Network. Lakshay iSolutions will cooperate with legal authorities in the investigation of suspected criminal or civil violations.
20. Customer shall be responsible for the activities by accepting Service from Lakshay iSolutions.